ROSE HILL PET SERVICES AGREEMENT
Rose Hill Pet Services (herein referred to as RHPS) agrees to exercise due and reasonable care during your pet’s reservation or appointment as applicable. Pets will be fed properly and regularly; the facility and grounds will be kept sanitary and pets will not be taken off premises except by consent of the owner or in case of emergency. We will do all that we can to make your pet as comfortable as possible and will notify you of any behavioral or medical issues that arise for your pet during their time here. In such cases, whenever possible and appropriate, RHPS will work with you and your pet to make future appointments as positive as they can be. RHPS will notify owners if the quantity of food they provided is not going to be sufficient for the full duration of the stay. RHPS will provide food at the owner’s expense if the owner cannot send someone with additional food for their pet.
The owner agrees to the following:
To pay the set rate per pet / per day for all and any services rendered at the time of pick-up. All reservations require a credit card to be kept on file. Charges will not be processed until checkout or at the time of cancellation with less than a 7-day notice except when a deposit is required. RHPS reserves the right to require a deposit as deemed necessary. See the cancellation policy below.
DROP OFF FEES:
If a boarding dog is dropped off before 4pm, the owner will be charged either a half-or full-day day fee as applicable as well as a boarding fee for that night which covers the entire next day. If a boarding dog is dropped off after 4pm there is no day fee charge as the overnight rate begins at 4pm until 6:30pm the following day.
Boarding and Daycare pets must be picked up by 6:30pm or incur additional charges.
CANCELLATION POLICY:
RHPS is a small facility with limited capacity. Please keep in mind that many facilities require 1-2 weeks notice with a 100% cancellation fee. Our policy may seem more complicated but only in an effort to be fair and equitable with our clientele. RHPS does not prefer to charge cancellation fees any more than clients like receiving them but they are necessary to ensure the long term success of this small local business.
All reservations for Boarding and Daycare require one week's notice for cancellation without a fee. (If your drop off day is Monday, we must hear from you by the Monday prior in order to avoid a cancellation fee) If canceling within 4-6 days, owners agree to pay 50% of the cost of their reservation. Cancellations within 0-3 days will pay 100% of the cost of their reservation up to 3 days and an additional 50% for days 4-6. For reservations longer than 6 days, the remaining reservation will not incur additional cancellation fees as that is considered one week notice for the remaining duration of the reservation. This policy is applicable to later than scheduled drop-offs, early pick-ups, and any alteration to an existing reservation as we previously reserved a kennel for your petwithin 7 days of scheduled drop off.
All Grooming appointments agree to pay a 50% Deposit on the anticipated cost of the grooming at time of scheduling. Canceling a grooming appointment within 7 days of the appointment results in loss of income for our grooming staff so this deposit will serve as the cancellation fee should a cancellation within 7 days of your appointment occurs. This policy ensures our commissioned grooming staff have a reliable income and we can retain them to ensure grooming services for our clients. Rescheduling is available upon request but a new deposit for the new appointment will be required.
GROOMING:
All Grooming appointments require a 50% deposit at time of booking. An uploaded photo on your Gingr Pet Profile is required to reference size/coat. Deposit amount may vary from final price due to coat condition and time spent.
RHPS has the right to refuse or stop any service in progress if my pet poses a threat to themselves or others, whether it be aggression, health or parasite problem.
RHPS will not be held responsible for clipper burn and/or minor nicks resulting from the grooming of matted, neglected coats or for irritation caused by removing coats from pets possessing mild to severe skin allergies. RHPS will not be held responsible for the stressful effects grooming may have on a geriatric pet. If matting is severe, brushing may be too painful or stressful for pets. The groomer reserves the right to discontinue the service and will reach out to the owner to discuss options more suitable for the pet. A shave down or much shorter cut may be possible. Extra care will be taken during this process but risks are increased depending on the severity of matting and RHPS will not be held liable for injuries during this process. If a pet is left at RHPS for more than 30 minutes after grooming is completed without prior arrangements, an additional holding fee will apply.
KENNEL:
(Applicable to Boarding, Grooming and Daycare Clientele)
Owners will provide adequate quantities of food for their pets stay at drop off. Should their quantity not be sufficient for the length of stay, RHPS will supplement with RHPS sensitive stomach wet or dry food at the owner's expense.If a pet is found to destroy any portion of the facility, including but not limited to: doggie doors and flaps, molding and framing – the pet owner agrees to reimburse RHPS for 100% of parts and labor to repair damages.
If a pet is found to have fleas or ticks, s/he will be shampooed with a flea shampoo at the owner’s expense.
Owners will provide vaccination records as required and inform RHPS of all medical conditions. In the event of exposure to any contagious disease within 30 days of check-in, pets will not be able to be boarded until receiving written veterinary clearance. If your pet is unable to receive required vaccines for any reason, a waiver acknowledging the risk factors must be signed and RHPS is not responsible if they contract an illness while boarding with us.
The vaccines that protect against kennel cough and distemper (both respiratory illnesses that are airborne and highly contagious) do not provide 100% immunity so there is still a possibility that your dog can get kennel cough whether they are vaccinated or not. It is much like people getting the flu shot. We are still able to get the flu but hopefully if we do, the symptoms are not so bad. If your pet is coughing, vomiting, having diarrhea, has gastrointestinal parasites, giardia, or has some kind of other illness or injury we ask that you please keep them home until they are symptom-free for 72 hours. If we notice any of these things while your pet is here, we will call you to discuss the situation and may have you pick your pet up immediately.
In the event that medical attention is needed, reasonable attempts will be made to reach owners or emergency contacts provided. However, if unable to be reached, RHPS reserves the right to seek appropriate veterinary care and owners accept responsibility for any and all associated expenses. RHPS will not pay any portion of veterinary expenses associated with seeking medical care for pet(s) should medical attention be deemed necessary.
The Owner recognizes that attending a boarding and daycare facility is not without risk to people and pets. Risk and possible injuries include but are not limited to: exposure to illness and other medical conditions passed from pet to pet, musculoskeletal injury, bites, broken bones, fatigue, dehydration, nicks, cuts, or even death. The pet owner is solely responsible for their pet’s behavior while at RHPS. This includes damage to property and any injury to self, staff or other animals and owners on the premises.
I hereby waive and release Rose Hill Pet Services, its employees, owners, and agents from any and all liability of any nature, for injury or damage which my pet may suffer, including, but not limited to any injury or damage resulting from the action of any pet, and I expressly assume the risk of any such damage or injury while my pets are at RHPS.
I hereby agree to absolve Rose Hill Pet Services, its owners, employees and agents from any and all claims, or claims by any member of my family or any other person accompanying me to RHPS in any of its facilities, grounds, or surrounding area thereto as a result of any action by any pet, including my own.
RHPS assumes no liability in the event of loss or damage to a pet as a result of disease, theft, escape, fire, injury to persons, or any other unavoidable cause, as due care and diligence are exercised at all times.
RHPS reserves the right to collect on unpaid accounts.
RHPS has blanket permission to contact your Veterinary practice on file for the purpose of gathering vaccine history and/or in the event of an emergency.
I agree to the aforementioned as the rightful owner of this pet. This contract shall be binding for this visit and all subsequent visits.
